Refund & Return Policy

Last Updated: September 9, 2026

At Arvessa Home, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with this policy and applicable consumer protection laws.

1. Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days without giving a reason.

The withdrawal period normally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

To exercise this right, please contact us before the withdrawal period expires.

Email: [YOUR CUSTOMER SERVICE EMAIL]

2. Return Conditions

Products should, where reasonably possible, be returned:

• Unused and in their original condition

• With their original packaging and accessories

• Without damage caused by improper use

• With the order number or other proof of purchase

You may handle and inspect a product to the extent reasonably necessary to establish its nature, characteristics, and functioning. Your statutory consumer rights are not affected.

3. Refunds

After receiving and reviewing a returned product, we will process the applicable refund.

Refunds will generally be issued using the same payment method used for the original purchase, unless otherwise agreed.

Where required by applicable law, the refund will include the standard delivery cost paid for the original shipment. Additional costs resulting from selecting a more expensive delivery option are generally not refundable.

4. Return Shipping

Unless otherwise required by law, the customer is responsible for the direct cost of returning goods when exercising the right of withdrawal.

If an item is defective, damaged, incorrect, or does not conform to the sales contract, please contact us before returning it.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:

• Order number

• Description of the problem

• Photographs showing the product and packaging where appropriate

We will assess the issue and provide an appropriate solution in accordance with applicable law.

6. Statutory Consumer Rights

Nothing in this policy limits or removes mandatory consumer rights applicable under Polish or European Union law.

Arvessa Home
Email: [YOUR CUSTOMER SERVICE EMAIL]
Business Address: [YOUR FULL BUSINESS ADDRESS]
Country: Poland